How Full Fabric Users Describe Moving From Multiple Tools to One Platform
A Consolidated View of the Student Journey
Higher education teams often coordinate recruitment, admissions, enrolment, student communications, programme management, and alumni engagement across a wide range of processes. The testimonials below describe how Full Fabric users approach that work through a single platform, with recurring references to centralised information, reduced manual administration, and clearer workflows.
The feedback comes from users working in a variety of education contexts. Together, their comments offer a practical view of the platform through the experiences of the people using it day to day.
Understanding Full Fabric
Full Fabric is a platform for higher education institutions that supports the student journey from initial enquiry and application through enrolment, programme management, graduation, and alumni engagement. It brings admissions, communications, CRM activity, workflows, and student data into one environment.
Its users describe using the platform to manage applicant records, automate recurring processes, coordinate work between teams, and maintain a more consistent view of progress across the student lifecycle.
What Users Highlight About a Single-Platform Approach
Across the reviews, several themes appear consistently: fewer disconnected systems, greater visibility for teams, more autonomy in managing processes, and support for student-facing communications. Users also point to the role of responsive support and ongoing product development in their experience.
The reviews below are presented in a varied order and retain the reviewers’ own observations, including their notes on areas where workflows or functionality can continue to develop.
Experiences Shared by Full Fabric Users
⭐⭐⭐⭐⭐
FullFabric Keeps Evolving with Dedicated, Fast Support
No software is perfect, but FullFabric does a very good job and keeps evolving. The team is dedicated and quick to help, and they work with you to find solutions to any challenges that come up. It was always a pleasure to work with FullFabric!
Some settings and features are a bit scattered in the backend. But they are aware of this and I'm sure this will evolve in a more consolidated solution.
FullFabric provides the flexibility we need in our application process. Because this process needs to be fine-tuned as we go, that flexibility is essential.
⭐⭐⭐⭐½
All-in-One Student Journey Platform with Excellent Support
We have been using this software in education for many years and are very satisfied with it. It supports our entire student journey—from application and admission through enrolment and programme management, all the way to graduation and alumni relations.
The platform offers all the functionality we need in one integrated system, making our processes more efficient and easier to manage. We are also very happy with the excellent support: the team is responsive, knowledgeable and always willing to help.
Because the software covers so many processes and offers extensive functionality, it can initially feel complex for new users. Some training and time are needed to become familiar with all the features.
FULL FABRIC helps us manage the entire student journey in one integrated platform—from initial enquiries and applications to enrolment, programme management, graduation and alumni engagement. It reduces the need for separate systems, avoids duplication of work and gives us a clear overview of each student’s progress.
This saves our team time and helps us communicate more effectively with candidates, students and alumni. Having reliable data in one central place also supports better reporting and more informed decision-making.
⭐⭐⭐⭐⭐
Autonomy and Control
What I like best about Full Fabric is the autonomy it gives me and my team. We can manage processes, track progress, and make decisions independently without constantly needing external support
The only challenge I’ve encountered is that it requires a bit of technical skill to set up and customize certain features. Once you get familiar with it, though, it becomes much easier to manage
Full Fabric solves the challenge of managing multiple admissions and recruitment processes in one place. It helps us keep applications, communications, and workflows organized, which saves time and reduces errors. For our team, this means we can focus more on meaningful interactions with candidates, and for candidates, the process feels smoother and more professional
⭐⭐⭐⭐½
Fantastic, Responsive Team That Grows With Your Organization
The Full Fabric team is fantastic: responsive, helpful, flexible. They've grown with our organization over the last 4 years and as they've supported our growth, they've responded to our feedback and requests. I think the best part of Full Fabric as a technology partner is the team and the organization itself. Excellent partners.
We adopted the platform early in our growth trajectory, when we had a much smaller audience. The platform isn't perfectly suited to our current model, with an audience of hundreds of thousands of applicants and alumni. Large imports, exports, and campaigns (in the scale of 10s of thousands to 100s of thousands of records) run into delays and errors. However, we seem to be unique in our needs and use case compared to other FF customers.
Additionally a few modules are limited in their features, like custom reporting and B2B partnership management. These again seem to be edge cases for most FF customers but have been friction points for us.
Full Fabric has helped us manage applications, email campaigns, and student journey tracking.
⭐⭐⭐⭐⭐
Independence and Flexibility
FullFabric has significantly streamlined our processes. Tracking each student's status and collaborating with colleagues is straightforward, as everyone can access the same information. This shared access helps minimize misunderstandings and speeds up our response times. One of the biggest advantages is the autonomy it offers, allowing us to implement new features or components independently, without having to rely on others.
Sometimes it can take a while to locate certain settings or information, but after you become accustomed to it, the experience improves considerably.
FullFabric solves the issue of relying too much on external teams to manage or adjust processes. The platform gives us much more autonomy to implement features ourselves, such as updating forms, adapting workflows, modifying communications, or adjusting settings without needing technical support. This independence speeds up our work and allows us to respond quickly to operational needs.
⭐⭐⭐⭐½
Fantastic Support, Intuitive UI, and Smooth Onboarding
Really good support—nice people who provide solid help in a short time.
The UI mostly works great, but it can be a bit slow sometimes. Overall, it’s intuitive to use. They’re still changing and updating a lot, so every now and then you have to relearn a few things, but the new stuff is easier to use, so it’s fine.
Onboarding was great, and they still help me with every “stupid” question I have. The new support AI also gives helpful answers.
Sometimes the platform can be a bit slow, or changes get rolled out that end up breaking things. That said, when I contact support about those changes, they respond really quickly and get it fixed as fast as possible.
What can be frustrating, though, is having to relearn how things work after an update, or not knowing ahead of time how much an update will affect us. There was one feature change in particular where I really would have appreciated being informed directly about it, instead of only finding out later when something didn’t work.
We use FullFabric for applications to university courses that are shared between several universities. It gives us one central tool that everyone can use, instead of having course applications scattered across different universities where no one can easily find them.
At first we didn’t have any tool in place. Then we tried FullFabric, and it works well for what we need.
⭐⭐⭐⭐⭐
Responsive Expert Support, Powerful API, and a Student-Friendly UI
What I like most about Full Fabric is how incredibly responsive the support team is, along with their clear expertise. Beyond that, Full Fabric simply gets the job done and delivers what I need. Full Fabric has an extensive API that allows to integrate basically every other tool that you require. The UI for the students is easy to use. The backend side requires a bit of training for the team as it is really powerful. With power comes complexity. But there's a good AI help available, and whenever your stuck, the support team is there.
The backend's UI could be more intuitive, but they're currently working on a new approach to streamline the whole thing.
Full Fabric handles all of our student registration and campus management processes. We are an online university and wouldn't be able to operate smoothly without such a tool.
⭐⭐⭐⭐⭐
Great Admissions Platform with Responsive Support Team
What I like most about Full Fabric is that it brings the entire student recruitment and admissions journey into a single platform. It helps manage enquiries, applications, offers, and communications efficiently, while providing clear visibility across the entire admissions funnel. The platform is flexible, easy to customise, and continues to evolve with features that support the needs of higher education institutions.
While Full Fabric covers most admissions and CRM requirements very well, there is still room for improvement in integrations with messaging platforms such as WhatsApp and other communication channels. Additional native integrations and automation options would help institutions create even more connected and efficient applicant communication workflows. That said, the team is highly receptive to feedback and continuously works to enhance the platform.
Full Fabric helps us centralise and streamline our admissions processes, reducing manual administrative work and improving collaboration across teams. It provides a structured workflow for managing applicants, tracking progress, and communicating with prospective students. This has improved operational efficiency, enhanced the applicant experience, and given us better insights into recruitment performance.
⭐⭐⭐⭐⭐
Perfect for Business Schools: Smooth Implementation and Continuous Development
The solution is precisely tailored to the business school context, and the team therefore knows very well what solutions we need. The implementation went smoothly, and the platform is continuously being developed based on customer feedback. Overall, we feel very well taken care of.
A few features are not always 100% customizable. However, the Full Fabric team always helps to look for workarounds and provides feedback to the development team so that some functions can be adjusted in the short, medium, or long term as needed.
Before Full Fabric, our processes were about 80% manual and highly fragmented. The tool takes over almost all of our previous manual processes and ensures significantly more automation. As a result, only a few steps need to be done manually, and we can really focus on conversations with prospective students instead of mainly handling administrative tasks. Additionally, it enables a much more professional external appearance through the introduction of a comprehensive, genuine applicant portal, which we did not have before.
⭐⭐⭐⭐½
Excellent, Fast-Responding Customer Support
They have excellent customer support—absolutely amazing people who are always quick to respond.
I don’t really dislike anything. Sometimes the server statistics need to be increased to maintain speed, and those issues are regularly attended to. They also actively propose developments. That said, one of my most-wanted updates still hasn’t been implemented, even though it’s been a couple of years.
FF is really efficient and saves us a lot of time. Even though we haven’t fully utilised it yet, we wouldn’t want to work without it.
An Additional Review
A Unified Platform for Productivity and Student Satisfaction
Full Fabric greatly reduces the need for disparate tools. It brings almost everything together in one easy-to-use platform which has had a positive impact on productivity and student satisfaction.
O. Olson, Director of Global Education, Maastricht School of Management
A Shared Perspective on Consolidation
These testimonials describe Full Fabric as a central environment for managing the student journey, with users highlighting operational visibility, process automation, autonomy, and support. While each institution has its own priorities and operating context, the reviews consistently show how bringing related activities into one platform can help teams spend more of their time on student and candidate engagement.